Maker Faire has chosen Eventbrite for both paid ticketing and free event registration because:

• It’s easy to use and a powerful tool
• Payments go directly to the Faire organizer, per payment information you enter
• You don’t need to rent equipment – you can use your own tablets and phones by downloading their free app

Maker Faire’s partnership with Eventbrite enables Maker Faire organizers to have access to special services and benefits:

• Discounted fees (all Maker Faires receive the standard non-profit fee level.  This is nice but note 1) most organizers choose to pass on fees to the customer, and 2) Eventbrite does not charge fees when you use their on-site app for day of ticket sales
• Free equipment rentals for events that sell over 3,000 tickets (you pay for shipping)
• Access to VIP 24/7 help phone line

The biggest issue to remember about Eventbrite use is that you will need solid WiFi access where you are doing registration/sales for the system to be used effectively onsite.

How to Get Set Up
Maker Faire will set up your event that you will need to complete and customize.  You will receive an email invitation to be an Administrator of your event.  Follow the instructions to setup your subuser account, and login to Eventbrite.

1. All faires will need to open their event and click on the Edit tab.  Basically, you will walk through the numbered steps and check every single field and fill (or edit existing) with appropriate information.
2. You also will want to open the links on the left column navigation under Manage tab to look for and add missing info.
3. Make sure you and your team do multiple test orders to see what your user sees and experiences.

For more detailed instructions, please visit the Eventbrite Help Center:  http://www.eventbrite.com/help

Special Instructions for Paid Events
In left sidebar of Manage Tab, edit Payment Options and enter your banking information.  Please note that if you utilize Eventbrite’s credit card processor, advance Payouts from Eventbrite will be made automatically on the 15th and 30th of each month.  Also, Eventbrite only offers its credit card processing in the US and 25 international countries (full list at here), so non-U.S. faires might have to use PayPal (PayPal also offers regular, advance payouts).

Review the Eventbrite best practices page about the advantages of setting price milestones like Early Bird, Advance, and Door.  These deadlines really help sell tickets, and help get the word out early.

If you plan to order scanners, sales units and credit card swipers and from Eventbrite, plan on ordering that equipment NO LATER than 4 weeks out from your event date.   Please refer to the Maker Faire Eventbrite Help Doc for complete information on how to order equipment.

Special Instructions for Free Events
Your free event will be set up in Eventbrite as a “registration” process.  You can use this to collect emails at a gate, at a info booth, or for waiver use.